Our client and project engagements tell the story of how
we were able to make a difference in the world of our
clients. At times this tells more about who we are and how
we work than anything else.
TranPerth
Train
Operation
(TTO)
is
a
division
of
Public
Transport
Authority
(PTA)
responsible
for
the
planning
and
operation
of
all
urban
rail
services
in
Perth.
TTO
performed
an
upgrade
of
their
rail
schedule
planning
system
and
investigated
the
feasibility
for
the
replacement
or
upgrade
of
their
workforce
management
system.
The
operation
used
an
in-house
legacy
system
to
perform
the
planning,
administration
and
control
of
their
resources
for
train
services.
Optimised
resource
planning
is
critical
for
the
proper
running
of
rail
services
in
Perth.
During
the
assessment
of
the
ICT
systems
it
was
established
the
workforce
management
ICT
system
dictated
their
business
processes
which
led
to
a
number
of
inefficiencies
and
problems.
Due
to
the
system,
TTO
was
unable
to
improve
their
services,
optimise
the
efficiency
of
the
operation
and
reduce
costs.
Although
the
original
intention
was
to
replace
the
system,
e-Soul’s
consultant
recommended
that
TTO
first
solve
their
business
problems
before
any
acquisition
or
replacement of their system was undertaken.
Systems
do
not
necessarily
solve
business
problems
but
it
is
rather
business
processes
supported
by
a
system
that
solve
business
problems.
A
Business
Process
Management
(BPM)
project
was
initiated
as
a
precursor
to
any
system
replacement
or
upgrade.
e-Soul
was
contracted
to
lead
the
business
process
management
(BPM)
project.
The
Workforce
Management
Project
BPM
was
the
PTA’s
first
BPM
project.
The
BPM
project
spanned
across
multiple
business
units
of
the
PTA,
which
complicated
the
project.
In
a
highly
political
government
organisation
stakeholder
management
was
identified
as
a
critical
component.
Proper
project
governance
and
business
process
methodology
procedures
were
implemented
for
the
project
team
consisting
of
senior
management,
operational
staff
and
executive
management
who
supported
the
project.
The
project
had
an
approximate
duration
of
three
months
and
included
preparation
for
the
procurement
of
a
new
workforce
management
system
that
would
fit
the
planned
new
business
model.
The
team
was
trained
in
BPM
methods
and
a
collaborative
approach
was
followed
to
define
the
new
business mode.
The
success
of
the
project
can
be
ascribed
to
stakeholder
management,
the
involvement
of
key
operational
management
and
staff
and
executive
support.
General
BPM
expertise
was
contributed
by
e-Soul
which
all
ensured
the
projects
success.
Compared
to
similar
initiatives
in
the
Australian
rail
industry
the
Workforce
management
project
paved
the
way
for
the
PTA
to
be
successful
with
the
acquisition
of
a
workforce
management
project.
PTA’s
project
costs
of
approximately
$60
000
has
resulted
in
an
potential
annual
saving
of
millions
of
Dollars.
It
will
further
improved
Perth’s
urban
rail
service,
significantly
reduce
the admin load, reduce operational risks and will substantially improved compliance.
- BUSINESS PROCESS MANAGEMENT PROJECT
HESA
is
a
government
appointed
administration
board
that
administrates
all
year
twelve
student
applications
for
all
South
African
universities.
Due
to
an
unprecedented
growth
in
year
twelve
student
numbers
HESA
were
unable
to
keep
up
with
the
growing
number
of
applicants
which
resulted
in
more
staff
being
employed
which
lead
to
higher
costs
but
failed
to
resolve
the
problem
of
long
turn
around
times
in
the
processing
of
applications.
We
carefully
analysed
their
business
process
and
developed
new
process
options
which
were
tested
using
simulation
technology.
Subsequent
to
testing
a
new
proposed
process
was
selected
and
implemented
by
HESA’s
management.
The
implementation
of
the
proposed
business
processes
freed
up
several
staff
members,
solved
their
space
problem,
eliminated
the
long
turn
around
times,
reduced
their
operational
costs,
created
new
opportunities
for
redeployment
of
staff
and
improved
their
staff’s
working
conditions.
The
outcome
brought
HESA
to
a
better
position
and
their
board
were
able
to
focus to other matters.
By being truthful to ourselves and our clients we achieve more. This
value has enabled us to work together with our client as a team to
achieve the outcomes they desire.
- BUSINESS PROCESS MANAGEMENT PROJECT (EDUCATION)
© 2015, e-Soul Technology Services (Pty) Ltd
Improving business performance through people, process and information.
Acumen
Wealth
Management
is
a
Perth
based
personal
financial
planning
firm
planner
focusing
on
holistic
financial
advice.
The
business
has
maintained
a
consistent
growth
over
the
last
12
years
and
is
a
well-established
business.
As
with
most
organisations,
the
owners
of
Acumen
faced
challenges
in
working
“on”
rather
than
“in”
the
business
and
accordingly
appointed
e-Soul
to
assist
with
the
implementation
and
project
management
of
the
business’
engineering
tasks.
e-Soul
implemented
their
SOS
Consulting
Framework
with
tools
which
is
now
making
it
easier
for
the
owners
and
staff
to
mature
the
business
model.
With
e-Soul
as
Acumen’s
business
engineering
partner
the
owners
are
able
to
focus on what they really want to achieve in their lives and their business.
- BUSINESS ENGINEERING SERVICES
Donhad
is
one
of
Australia’s
oldest
mining
consumables
manufacturing
companies
and
an
international
leader
in
the
manufacture
of
grinding
media
and
fasteners.
Donhad’s
business
and
manufacturing
processes
are
at
risk
if
they
are
unable
to
plan
their
supply
chain
for
the
manufacturing
of
their
products
which
are
dependent
on
management
information and business transactional systems.
Donhad’s
ICT
manager
left
on
short
notice,
which
left
the
company
at
risk
as
their
proprietary
systems
required
ongoing
support.
Donhad
was
able
to
outsource
their
ICT
management
very
quickly
to
e-Soul.
e-Soul
has
partnered
with
Donhad
in
providing
them
with
support
of
their
management
information
and
business
systems
and
successfully
avoided disruption to the business.
- OUTSOURCED ICT MANAGEMENT